Terms of Service for
My Family Story Vault

Last Updated: March 31, 2026 Welcome to My Family Story Vault ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of the My Family Story Vault website located at https://myfamilystoryvault.com (the "Service") operated by My Family Story Vault LLC. By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service. 1. DESCRIPTION OF SERVICE My Family Story Vault is a digital archive platform that allows users to create and maintain tribute pages for their loved ones, including family stories, media uploads, timelines, and family trees that can be passed down through generations. 2. USER ACCOUNTS AND SUBSCRIPTION 2.1 Paid Users: By subscribing to a plan, you become a paid user with access to create tribute pages, upload media, add stories, create timelines and family trees, invite others to participate, and export all Honoree media 2.2 Authenticated Users: Users invited by paid users; Gatekeepers or Contributors receive access based on assigned permission levels: * Gatekeepers: Can invite other users as Contributors or Viewers, manage permissions, upload media and add content to tribute pages, timelines and family trees, and export all Honoree media * Contributors: Can invite other users as Viewers, upload media, add content to tribute pages, timelines and family trees * Viewers: Can view tribute pages 2.3 All authenticated users may upgrade to a paid account to create their own tribute pages. 3. OWNERSHIP AND CONTENT 3.1 Paid users own the tribute pages they create and all content uploaded to those pages. 3.2 You retain ownership of any content you submit, post or display on or through the Service. 3.3 You are responsible for the content you upload and must ensure you have the right to use and share such content. 4. DATA COLLECTION AND PRIVACY 4.1 We collect the following personal data: name, email address, profile image (optional) and payment information. 4.2 We use Umami analytics for privacy-focused website analytics, which collects non-personal, aggregated data about website usage without tracking individual users or storing personal information. 4.3 Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your data. 5. USER RESPONSIBILITIES 5.1 You must provide accurate and complete information when creating your account. 5.2 You are responsible for maintaining the confidentiality of your account credentials. 5.3 You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service. 5.4 You may not upload content that is harmful, offensive, or violates the rights of others. 6. PAYMENT AND BILLING 6.1 Paid services require advance payment of applicable fees. 6.2 All fees are non-refundable except as required by law. 6.3 We reserve the right to modify pricing with advance notice to users. 7. TERMINATION 7.1 You may cancel your subscription at any time by contacting us at support@myfamilystoryvault.com or by accessing the 'Manage Billing' section in your dashboard. 7.2 You may upgrade or downgrade to a different plan once per year. 7.3 If you cancel your subscription, your loved one's story will remain online and accessible until the end of your current subscription period. After that time, you, and all invited users, will lose access to your loved one's story and all associated content. 7.4 Upon subscription cancellation, tribute pages scheduled for deletion can be re-activated by a user with Gatekeeper or Contributor permission level if they activate a subscription plan and indicate they want to take-over the Honoree profile that was disabled 7.4 Account subscribers can download an export of all media content from their Media Library. 7.5 We may terminate or suspend your account immediately if you breach these Terms. 7.6 Upon termination by us for cause, your right to use the Service will cease immediately. 8. LIMITATION OF LIABILITY The Service is provided "as is" without warranties of any kind. We shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Service. 9. GOVERNING LAW These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions. 10. CHANGES TO TERMS We reserve the right to modify these Terms at any time. Users will be notified of changes via email. Continued use of the Service after such modifications constitutes acceptance of the updated Terms. 11. CONTACT INFORMATION If you have any questions about these Terms, please contact us at support@myfamilystoryvault.com. By using My Family Story Vault, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.